Returns
We do not accept the return of edible toppers as they are a perishable item and are either personalised or printed to order.
We also do not accept returns of non-edible toppers as they are a personalised item, manufactured to order.
If there is a problem with your goods, please contact us to discuss the matter further - we are happy to exchange or refund faulty orders.
We may request photographic evidence in order to improve future services, or alternatively we may request that you return the toppers.
To return goods please contact us via email enquiries@edibilis.co.uk quoting your order number.
Refunds (if applicable)
Once your order has been assessed, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@edibilis.co.uk.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@edibilis.co.uk and send your item to: Edibilis, Unit 33 Grovewood Business Centre, Strathclyde Business Park, Bellshill, ML4 3GE.
Shipping
To return your product, you should mail your product to: Edibilis, Unit 33 Grovewood Business Centre, Strathclyde Business Park, Bellshill, ML4 3GE and ensure that proof of posting is received.
