Delivery and Returns
We are currently working reduced hours, and with reduced staff, however every effort is being made to dispatch orders as quickly as normal.
Whilst most orders seem to be arriving in 1-2 days with first class post, some are taking up to a week to arrive unfortunately. If you need your order quickly we would recommend selecting Special Delivery at checkout, which is guaranteed the next day (excluding weekends and public holidays)
N.B. Please note revised delivery times issued by Royal Mail for Special Delivery items.
Please note that delivery timescales can be affected by COVID-19. More information can be found on the Royal Mail website here.
First Class Standard (Royal Mail aim to deliver in 1-2 days) - £1.55
First Class Signed for (Royal Mail aim to deliver in 1-2 days, signature required - not tracked until delivery has been attempted) - £3.88
Special Delivery (Guaranteed by 4pm next day - fully tracked service) -£9.18 (excluding Saturday delivery) Must be ordered before 10am and proofs signed off before 1pm.
Special Delivery (Guaranteed by 11am next day - fully tracked service) -£30.21 (excluding Saturday delivery) Must be ordered before 10am and proofs signed off before 1pm.
Special Saturday Delivery (Guaranteed By 4pm - fully tracked service) - £14.62. Must be ordered before 10am on the Friday morning and proof signed off before 1pm.
Special Saturday Delivery (Guaranteed by 11am - fully tracked service) - £33.82 Must be ordered before 10am on the Friday morning and proof signed off before 1pm.
International Delivery - price will be displayed at checkout.
Whilst we make every effort to get your cake toppers to you really quickly, unfortunately delays are occasionally experienced. During the current coronavirus lockdown, most orders are still arriving quickly, however delivery can take up to a week in some instances unfortunately.
We also recommend ordering two weeks in advance whenever possible, to ensure you receive your toppers when you need them. We do however offer special delivery at checkout which is guaranteed for next day delivery if your order is placed before 10am Monday - Friday.
Royal Mail deliver and collect mail on most days of the year Monday - Saturday however this does not usually include public and bank holidays. These can differ depending upon which part of the country you live in. Further details can be found on the Royal Mail website here, and please bear in mind that as we are based in Scotland, My Cupcake Toppers can only post on days that Royal Mail operate here (Monday - Friday).
From the time you receive your dispatch confirmation email we would expect you to receive your order within 1-2 working days for deliveries within the UK for first class mail.
All delivery time scales are dictated by Royal Mail, and My Cupcake Toppers cannot be held responsible for delays incurred after posting.
Please note you should allow 10 working days for delivery within the UK before contacting us about your missing order.
If you haven't received any email updates about your order, it is likely the emails were marked as spam. Some email providers may mark our emails as spam or completely block them. Be sure to check your spam folder for emails about your order and make sure to add Edibilis to your safe list. If it is not there, please contact our team with your name and email address used to place the order and we can confirm the order for you.
Standard first class does not require a signature and our toppers will fit through a standard size letterbox in the UK.
First class signed for, whilst not a fully tracked service will require a signature on delivery. If you are not in, Royal Mail will leave a 'while you were out' card with details on how to collect your order.
Royal Mail UK special delivery is a weekday service only (excluding public and bank holidays) which will be delivered before 1.00pm (we do offer Saturday special delivery at an extra cost). This is a signed for service so you DO need to be at the delivery address, and Royal mail will NOT leave with a neighbour. If you are not in, Royal Mail will leave a 'while you were out' card with details on how to collect your order.
If you have chosen special delivery you can track your order through Royal Mail - we will provide you with a tracking number after dispatch. Please get in touch if your item does not arrive within the guaranteed timescale.
Should your order not arrive within 10 days please contact us so that we can investigate with Royal Mail.
Please remember that we cannot investigate any missing orders until 10 working days after dispatch, however will do our best to make sure you have your toppers when you need them. You can also find more information about delays on the Royal Mail website.
All edible toppers are printed to order and as such you may cancel your order at any time before you receive an order fulfilment email. You do not have to give a reason for cancellation. however, a brief explanation may help us improve our future services.
To cancel your order please contact us via email email@example.com quoting your order number.
We do not accept the return of edible toppers as they are a perishable item and are either personalised or printed to order.
If there is a problem with your goods, please contact us to discuss the matter further - we are happy to exchange or refund faulty orders.
We may request photographic evidence in order to improve future services, or alternatively we may request that you return the toppers at our expense.
To return goods please contact us via email firstname.lastname@example.org quoting your order number.
Our standard sizes of toppers are:
1 x A3 sheet
1 x A4 sheet
1 x 190mm disc per sheet
15 x 50mm per sheet
30 x 38mm per sheet
54 x 23mm per sheet
Can I order any other sizes?
We can print custom sized toppers onto A4 sheets which you can cut out with sharp scissors or a craft knife.
You will need to specify a size for your image/s - we will advise if your request is not possible. If we don’t have dimensions we may email to request them which could delay your order.
What are icing sheets?
Icing Sheets are a thin layer of icing which is pressed onto a plastic backing sheet and peels off easily. The sheets are A4 in size and are soft and flexible.
What are icing cupcake toppers?
Icing toppers are very thin flexible pre-shaped icing discs which are pressed onto a plastic backing sheet. If you want your icing cake toppers to be thicker and hard, you can back them with white chocolate discs. You can buy the chocolate silicon stencil featured in the video here.
Our icing cupcake toppers are easily peeled from the backing sheet ready to use straight away..
Standard or premium rice paper?
Standard rice paper is 0.44mm which is very thin and your toppers will be slightly translucent.
Premium rice paper is 0.7mm which gives it the feel of very thin card which is white in colour.
What is the shelf life of toppers?
All of our toppers have a shelf life of at least six months if stored in their packaging at room temperature, away from direct sunlight.
We supply our edible toppers in three different finishes; standard rice paper, premium rice paper and icing.
Standard rice paper is 0.44mm which is very thin and your toppers will be slightly translucent (they work best with bright or deep colours). These are a great economic option, and are best applied to your fresh food or drink item directly before service (with the exception of pies or bread when the topper is baked onto the product).
Premium rice paper is 0.7mm which gives it the feel of very thin card which is white in colour, and they usually show up all colours well. They will last on top of cakes etc for much longer without wilting or curling.
A4 and A3 Icing Sheets are a thin layer of icing which is pressed onto a plastic backing sheet and peels off easily. The sheets are A4 in size and are soft and flexible. They are easily cut with a clean pair of sharp scissors if required.
Icing cupcake toppers are very thin flexible pre-shaped icing discs which are pressed onto a plastic backing sheet and are easily peeled from the backing sheet ready to use straight away.
If you want your icing cake toppers to be thicker and hard, you can back them with white chocolate discs. You can watch a video tutorial and buy a chocolate silicon stencil to easily do this here.
Design Your Own Cake Topper
ICING - £6.00
PREMIUM - £2.20 uncut/£2.70 precut
STANDARD - £1.20 uncut/£1.70 precut
In-house Design Cake Toppers- Single Image
ICING - £7.00
PREMIUM - £3.00 uncut/£3.50 precut
STANDARD - £2.00 uncut/£2.50 precut
In-house Design Cake Toppers – Multiple Images
ICING - £8.50
PREMIUM - £4.50 uncut/£5.00 precut
STANDARD - £3.50 uncut/£4.00 precut
Charity Cake Toppers
ICING - £5.00
PREMIUM - £2.00 uncut/£2.50 precut
STANDARD - £1.00 uncut/£1.50 precut
38mm and 50mm icing toppers are all precut at no additional charge.
Our rice paper cutting service costs 50p per sheet and is available for 23mm, 38mm and 50mm edible toppers.
We do our very best to make perfect toppers but our equipment only assures accuracy within 2mm. If you are worried your toppers will be affected by this, please get in touch. All designs are created with a 1mm bleed area, so when creating your own design please ensure that all parts of the image that you require to be printed is positioned within the red dotted line.
If you choose not to select the cutting option, your toppers will be sent out with a thin black ring around them to make cutting them yourself a little easier.
Our flexible icing cupcake toppers are easily peeled straight from a plastic backing sheet ready to put straight onto your cupcakes. Once put onto your cupcake they will settle over your topping like a second skin. If you prefer your toppers to remain firm so they stay flat (or even stand them up in your cupcake) you can back them with white chocolate or fondant.
You can make the discs thicker by sticking them to a disc of flowerpaste with edible glue which you will need to leave to dry overnight. Alternatively you can use our chocolate silicon stencil and follow the instructions in the video below.
Personalised toppers can be ordered either by using our 'design your own topper' tool, or by using our in-house design service.
Images can be uploaded during the order process and text can also be added.
A sheet of toppers can either have the same design on every topper, or a different design on each (maximum of 10 different designs using in-house design service).
We can print pretty much anything. By ordering from us you are confirming that you have the rights/permission to print the images.
Please do not ask us to print images which are of a pornographic, criminal, offensive, threatening, racial or defamatory nature.
The "design your own cake topper" tool is a direct 'to print' service and we do not offer alterations or edits with this option.
If you would like any alterations made, please order using our in-house design service and add any comments in the special instructions box e.g. font, colour, style, and a picture or sketch of what you would like us to create is often helpful.
We offer most alterations of an image on a free of charge basis, however some things remain impossible to alter perfectly.
It is advised that if you need moderations made to an image, you do this prior to sending it to us.
Most alterations and additions made by ourselves can be done quickly and easily. If we think this is going to take more than 30 minutes, we may need to charge extra - if this is the case, we will get in touch prior to starting the work.
When using our 'design your own topper tool you can upload either jpg or png files.
The majority of image files can be uploaded when using our in-house design service.
We recommend a resolution of around 300 Dpi. However, the higher the resolution of the image, the better. We also recommend the size of your image to be around 1000 pixels square. You may experience problems uploading files larger than this. Files under 500 pixels square are lower resolution and may not produce a nice sharp finish. Please bear in mind that the higher the resolution of the image supplied, the better the print quality will be.
Getting a really good colour match when printing your cake toppers is a little more complicated than it may first seem. In the majority of cases we are able to get a really good match, however occasionally it can be affected by one of two issues.
The first is that we print with edible ink, not standard ink, and this can very occasionally make a difference in the colour obtained.
The usual reason however is to do with the format of the image supplied. Images created for screen e.g. websites, email, digital ads use the RGB colour system (displayed using red, green, blue and light) whereas images created for print e.g. magazines, advertising leaflets and cake toppers, use the CMYK colour system (cyan, magenta, yellow and black).
Also, as light is not used in the printing process once an image is printed on the cake topper, it unlikely that it will be as bright as when viewed on a digital display (phone screen, laptop or monitor).
The majority of images that are supplied by our customers are created using the RGB colour system, however if you require an exact colour match we strongly recommend uploading a CMYK image. Whilst it may look slightly different on your monitor, it should print in the correct colour.
Should you have any concerns, please get in touch and we will try to help.
You can read more about RGB, CMYK and pantone colours in this great blog by Natsumi Nishizumi.
We will NOT check for spelling, punctuation or case correction for any message text provided so please make sure you have written exactly what you want to appear on your topper/s.
We want to make sure you get the toppers you are hoping for and so we ask that all personalised designs are approved prior to printing.
If you have ordered using our in-house design service we will send a proof by email which you must approve before we print and post. Please check your inbox (or spam folder) and let us know if you have not received a proof within 24 hours of ordering (Monday to Friday).
If you use our 'design your own topper' tool you will preview your design on your device screen prior to adding to your basket. Please check this preview carefully. as adding to your basket is taken as your approval of the design created, and you order will be printed and posted once received.
All of our toppers have a shelf life of at least 12 months if stored in the packaging they arrive in, at room temperature and away from direct sunlight.
Standard Rice Paper: Potato Starch, Water (No allergens)
Premium Rice Paper: Potato Starch, Water, Maltodextrin (no allergens)
A4 Icing Sheets: Sugar, starches (E1422, E1412), maltodextrin, glycerol E422, water, stabilizer (E414, E 415, E460i), dextrose, emulsifiers (E435, E491, E471), food color (E171), citric acid E330, artificial flavours, preservative (E202) (no allergens)
Icing Cupcake Toppers: water, cornstarch, corn syrup, corn syrup solids, cellulose, sorbitol, glycerine, sugar, vegetable oil, gum arabic, polysorbate 80, vanilla, titanium dioxide, citric acid
Black Edible Ink - water, humectant(E422), propylene glycol, preservative (E202), food colors (E122*- carmoisine, E133, E102*- tartrazine), acidity regulator(E330).
Cyan Edible Ink - water, humectant(E422), propylene glycol, preservative (E202), food colors (E133, E124*, E102*- tartrazine), acidity regulator(E330).
Magenta Edible Ink - water, humectant(E422), propylene glycol, preservative (E202), food colours (E122*- carmoisine, E124* - ponceau), acidity regulator(E330).
Yellow Edible Ink - water, humectant(E422), propylene glycol, preservative (E202) food color: (E102*- tartrazine), acidity regulator(E330).
*May have an adverse effect on activity and attention in children.
Should you require further details please contact us and we can provide full product specifications.
All of our products are free from the 14 main allergens. These allergens are:
Cereals containing gluten – including wheat (such as spelt and Khorasan), rye, barley and oats
Crustaceans – such as prawns, crabs and lobsters
Molluscs – such as mussels and oysters
Tree nuts – including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts
Sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million)
Yes, all our products are suitable for vegans and are Kosher.
Food Hygiene Information Scheme status: PASS
Inspection date: 6 August 2019
Food Safety Act 1990
Food Hygiene (Scotland) Regulations 2006
Further information can be viewed on the North Lanarkshire Council website here.
This is currently under development and review.
To minimise packaging and waste, orders over 1 sheet of the same design are packed in bulk unless otherwise requested.
All packaging where possible is either made from recycled materials or is recyclable.
All waste created during production is recycled where possible to avoid reduce the amount sent to landfil.